Shipping Policy
At Golden Toys & Cycles, we work to deliver your bicycles and cycling products safely and on time.
Shipping Address
Please make sure your shipping address, contact number, and email address are correct while placing the order. Golden Toys & Cycles will not be responsible for delays or failed deliveries due to incorrect customer details.
Order Processing
Orders are processed after successful payment confirmation. Processing time may vary depending on product availability, order volume, and delivery location.
Delivery Timeline
Delivery timelines may vary based on the shipping location, product type, and courier partner. Orders within Mumbai may be delivered faster compared to other locations.
Estimated delivery timelines will be shared wherever possible.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout or communicated before order confirmation. Charges may vary based on product size, weight, and delivery location.
Large Products
Bicycles and bulky items may require special handling and packaging. Delivery timelines for such products may be longer than those for regular items.
Delivery Attempt
Our delivery partner may contact you before delivery. Please make sure the phone number provided is active and reachable.
If delivery fails due to customer unavailability or incorrect address, extra shipping charges may apply for re-delivery.
Product Inspection on Delivery
Please check the package condition at the time of delivery. If the package looks damaged or tampered with, take photos/videos and inform us immediately.
Delays
Delivery may be delayed due to weather, courier issues, public holidays, stock availability, location restrictions, or other unavoidable situations. We will try our best to keep you updated.
Order Not Delivered
If your order does not arrive within the estimated delivery timeframe, please contact our customer support team. After investigation, if the shipment is confirmed as lost or undelivered, we will offer a replacement or full refund as per our policy.
Where We Deliver
Currently ships orders across all serviceable locations within Mumbai. Delivery availability may vary depending on the customer’s pin code and the courier partner's coverage. At this time, we do not offer international shipping. Certain remote locations may experience longer delivery timelines or limited service availability.
How To Track Your Order
Once your order has been shipped, we will share tracking details via email, SMS, or WhatsApp (if applicable). Customers will receive a tracking number and tracking link to monitor the delivery status of their order in real time.
Customers can also check their order status by logging into their account on our website. If tracking information is delayed or not updated, please allow some time for courier updates.
Contact Us
Golden Toys & Cycles
Shop No. 23, Hirnen Shopping Centre,
Swami Vivekanand Rd, Goregaon West,
Mumbai 400104
Email: [email protected]
Phone: +91 98219 70601, +91 99879 19246, 022 2878 6786