Return & Refund Policy
At Golden Toys & Cycles, we want you to have a smooth, trustworthy shopping experience. Please read our return and cancellation terms before placing an order.
Order Cancellation
You can request order cancellation before the order is shipped. Once the order has been shipped or dispatched, cancellation may not be possible.
To request cancellation, please contact us as soon as possible with your order details.
Return Eligibility
Returns may be accepted only in the following cases:
The product received is damaged
The product received is different from what was ordered
The product has a manufacturing defect
The wrong product was delivered
To be eligible for return, the product must be unused, undamaged, and in its original packaging with manuals, bills, and tags.
Returns/exchanges for eligible products must be initiated within 14 days of delivery. Products must be unused, undamaged, in original packaging with all accessories, manuals, tags, and invoice.
Return Request Timeline
Customers must initiate eligible return or exchange requests within 14 days of delivery. In case of damaged, defective, or incorrect products, customers are advised to report the issue within 24 hours of delivery with photos/videos for verification.
Return Method
Once a return is approved, our support team will provide return instructions. Depending on the product and location, the item may be collected through our courier partner, or customers may be asked to ship it to our store address.
Non-Returnable Items
Returns or exchanges may not be accepted for:
Used bicycles
Assembled bicycles
Products damaged due to customer handling or misuse
Products without original packaging
Items with missing parts
Products damaged during installation
Clearance sale or special offer items, if marked non-returnable
Inspection Process
Once a return request is received, our team may ask for photos or videos of the product and packaging. The return will be approved only after verification.
Refunds
Refunds, if approved, will be processed within 5–7 business days after the returned product is received and inspected. Refunds will be made to the original payment method.
Exchange
In some cases, we may offer a replacement or exchange instead of a refund, depending on product availability and the nature of the issue.
Damaged Product Received
If you receive a damaged product, please contact us immediately with clear photos/videos of the package and product. Do not use or assemble the product before reporting the issue.
Wrong/Missing Items Received
If you receive a wrong product, an incomplete order, or any item is missing, please contact our customer support team within 24 hours of delivery and share your order details along with clear photos of the received product/package. After verification, we will arrange a replacement or ship the missing item(s) at no additional cost.
If a replacement is not possible or the item is unavailable, a full or partial refund (as applicable) will be processed within 7 business days to the original payment method.
Contact Us
Shop No 23, Hirnen Shopping Centre
Swami Vivekanand Rd, Opp. Ratna Hotel
Divyapuri CHS, Shri Nagar
Goregaon West, Mumbai, Maharashtra – 400104
Email: [email protected]
Phone: +91 98219 70601, +91 99879 19246, 022 2878 6786
GSTIN: 27AFMPC9459C1ZA